Refund policy
SIDAS WARRANTY, RETURNS & EXCHANGE POLICY
28 DAY RETURNS WINDOW
If you are not happy with your Sidas product purchase for any reason, you must tell us within 14 days of receiving the product that you wish to cancel your order. You then have another 14 days to return the product once you have told us. Once received we will refund the full price of your purchase.
How to claim: For any 28-day return claims, please complete the return form included in your order and return the product in its original box with the delivery note to:
Sidas UK Ltd
Mintsfeet Road North
Kendal
Cumbria
LA9 6LZ
If you are nearing the 14-day window for notifying us after receiving your product, please contact us at service@sidas.co.uk to inform us of your cancellation.
If you bought a Sidas product from a retailer please return the item to the shop where you made the purchase.
2 YEAR WARRANTY
Sidas products are guaranteed against any material or manufacturing fault for 2 years. The warranty will only apply to faults that appear during the warranty period and will only benefit the initial purchaser of the product. Sidas products comply with their technical description and specifications; when picking the right product, make sure that it is suitable for your chosen use.
This warranty is only valid and legally binding in the country where the product was purchased from, as Sidas has effectively authorised product distribution in this country. This guarantee is also valid in all countries where Sidas has a subsidiary or a distributor.
1. APPLICATION CONDITIONS AND EXCLUSION CASES
The following damage is not covered by the warranty:
- Damage from normal product wear
- Damage as a result of product transport or storage
- Damage resulting from inappropriate use of products or poor maintenance
- Damage caused by modifying the product
- Damage from a blow, caused by sharp objects, by twisting, compression, a fall, an abnormal impact and other actions outside Sidas's control.
2. WARRANTY OUTCOMES
In the case of a fault, Sidas will decide whether to repair the product or to replace it at no extra cost. We will base this choice on the following considerations:
- The product's value without the fault,
- The importance of the fault
- The inconvenience generated by the reimbursement suggested for the initial purchaser. Sidas will perform all repairs or replacements within a reasonable time, taking into account the type of goods and intended use.
3. WARRANTY CLAIMS
For all warranty claims where you have a problem with your product, please use the online customer services form found here. and one of the team will be in-touch within 3 days.
ALL NON-WARRANTY & UNUSED PRODUCT RETURNS
Please use the Returns Form provided here and send this back to the address below along with your product and receipt of purchase.
Sidas UK Ltd
Mintsfeet Road North
Kendal
Cumbria
LA9 6LZ
If you bought a Sidas product from a retailer please return the item to the shop where you made the purchase.