Warranty & Returns

What is your returns policy?

You can find our returns & warranty policy here

What is your warranty policy?

You can find our returns & warranty policy here

Product Information

Can I wash my insoles?

Yes, you can wash your insoles.

  1. Remove the insole.
  2. Wash with soap and a brush. DO NOT machine wash.
  3. Do not dry on a radiator or tumble dryer. Allow to air dry or for better, quicker drying use our shoe dryers.

What size insoles do I need?

You can find our insole size guide here.

However, if you find yourself between sizes, size up to the larger size.

Which arch height should I go for?

You can find a guide/instructions to find out which arch height to select here.

Will insoles help with Plantar Fasciitis?

Our insoles are designed to help ease the symptoms of common foot and lower limb conditions such as: Plantar Fasciitis, Fatigue, Achilles tendonitis, Pronation/supination instabilities and Back and knee pain. 

If, your pain persists please consult a podiatrist.

Order Information

How will my order be shipped?

Orders received by 12 noon UK time (Mon-Thurs) will be processed the same day, delivery can take between 3-5 days.

Standard UK mainland Flat Rate Shipping 1st Class Post - £5.00 (excluding the Channel Islands)

Free UK Shipping orders over £40.00 (excluding the Channel Islands)

Scottish & Channel Islands Shipping

Orders received by 12 noon UK time (Mon-Fri) will be despatched the same day.

Standard Flat Rate Shipping to ECC countries 3-6 days: £15.20

Free shipping on orders over £100

VAT charged on all orders.

When will my order be dispatched?

Orders received by 12 noon UK time (Mon-Thurs) will be processed and sent to our warehouse the same day.

Handling time can be 1-2 day with final delivery will usually be between 3-5 days.

Please note: our office & warehouse is closed over weekends and holidays.

Also, remember any items 'pre-ordered' from our extended range can take between 4-6 weeks before dispatch.

Why does an extended range item take 4-6 weeks to be shipped?

Although we are the official distributor for Sidas & Therm-ic products in the UK & Ireland we are unable to stock the full range. We can order items from the Sidas World HQ, France.

However, these items are added to our monthly distribution order. A contractual agreement, following 'Brexit', with Sidas World means we can't place more than 1 order a month. Sometimes, if the timing is right, these items can arrive more quickly.

We will continue to work to make this offer more efficient for our customers.


Where is Sidas located?

Sidas is part of the Sidas World Group headquatered in Voiron, France.

Sidas UK Ltd. are the sole licensed distributor for Sidas World Group products in the UK and Ireland. We are based in Kendal, Cumbria.

Do you offer military or emergency services discount?

Yes! Please email david.hughes@sidas.co.uk to confirm your eligibility for this program and gain access to a generous discount on Sidas products purchased at sidas.store

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